Privacy Policy — Elevate & Earn

Last updated: 2026-06-17

This Privacy Policy describes how the Elevate & Earn mobile application ("the App", "we", "us", or "our") collects, uses, stores, and shares your information when you use the App. By creating an account or using the App, you agree to the practices described below.

1. Information We Collect

1.1 Account Information

When you register for an Elevate & Earn account, we collect:

• Full name
• Email address
• Phone number
• Password (stored only as a securely hashed value — we never store your raw password)

1.2 Profile & Location Information

To set up your ambassador profile and match you with relevant opportunities, we collect:

• City
• Postal code
• Industry
• Property name (if you represent a property or business)

1.3 Payout Information

To pay out commissions you earn, we collect the payout details you choose:

• Interac e-Transfer email address, or
• Bank account details (legal name, bank name, account number, transit number, institution number), or
• Cheque mailing address (payee name and full mailing address)

Payout details are used solely to deliver your earnings and are stored securely.

1.4 App Activity

As you use the App we collect activity data tied to your account, including:

• Referrals generated through your unique referral code
• Bookings attributed to your referrals
• Commissions earned, paid, and pending
• Notifications sent to and read by you

1.5 Device & Push Notification Tokens

We use Firebase Cloud Messaging (FCM) to deliver push notifications. When you enable notifications, we store the FCM device token associated with your account so we can send you booking confirmations, payout updates, and other in-app alerts. You can disable push notifications in your device settings at any time.

We may also collect basic technical information such as device type, operating system version, and app version for security, debugging, and analytics.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account, authenticate you, and keep your account secure
• Track referrals and bookings attributed to you and calculate commissions
• Process payouts via your selected method (e-Transfer, bank deposit, or cheque)
• Communicate with you about bookings, payouts, support requests, and important account or policy updates
• Provide customer support and respond to your inquiries
• Protect the integrity and security of the App, including detecting and preventing fraud, abuse, and unauthorized access
• Improve the App by analyzing usage patterns and fixing issues

3. Sharing With Third Parties / Service Providers

We do not sell your personal information. We share limited data with trusted service providers only as needed to operate the App, including:

• Google Firebase — push notifications, crash reporting, and authentication infrastructure
• Payment and payout providers — to deliver e-Transfers, bank deposits, or cheques to you
• Booking partners (e.g. our ticketing/booking platform) — to verify bookings and commissions attributed to your referrals
• Cloud hosting and database providers — to securely store App data
• Email and SMS providers — to send transactional messages and notifications

Each of these providers is contractually required to handle your data securely and only for the purposes we authorize. We may also disclose information when required by law, court order, or to protect our rights and the safety of our users.

4. Data Retention

We retain your personal information for as long as your account is active and for a reasonable period afterward to:

• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce our agreements
• Detect, prevent, and investigate fraud, abuse, or security incidents

Records such as commission payouts, tax-related data, and audit logs may be retained for the period required by applicable Canadian law (typically up to 7 years for financial and tax records), even after your account is deleted.

5. Account Deletion

You can delete your account at any time from within the App:

Profile → Delete Account

When you delete your account:

• Your profile, contact details, payout details, and push notification tokens are removed or anonymized.
• Records that we are required to retain by law (financial, tax, fraud-prevention, accounting) will be kept for the legally required period and then deleted.
• Deletion is permanent and cannot be undone.

If you are unable to access the App, you can email us (see Section 8) to request deletion.

6. Data Security

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), hashed password storage, access controls, and secure cloud infrastructure to protect your data. No method of transmission or storage is 100% secure, but we work hard to protect your information and notify you of material incidents as required by law.

7. Children's Privacy

Elevate & Earn is not directed to children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data — including access, correction, or deletion requests — please contact us at:

Email: support@malahatskywalk.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date and, where appropriate, notify you in the App. Continued use of the App after changes take effect means you accept the updated policy.